When Sara Du was helping companies build MCP servers in 2025, people kept asking her how they could use AI agents from within Slack itself. But there were a bunch of technical hurdles in the way: moving messages back and forth and getting agents the right context, all without burning through token budgets.
Upon digging into the problem, Du realized that there was a deeper issue that stemmed from how communication platforms were designed. “The deeper I went, the more I felt Slack and Teams were built for a world that was starting to pass us by,” Du told TechCrunch. “Agents were treated as apps you install even as they were becoming participants in the team.”
