Microsoft Apologizes for Massive Outlook Outage, Affected Customers Can Request Credits for Service Interruption

By Todd Spangler

Todd Spangler

NY Digital Editor

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• Microsoft Says ‘No Evidence of Malicious Activity’ in Global Outage of Outlook and Exchange Email as It Begins to Restore Services 6 hours ago
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Microsoft issued an apology Friday for a worldwide outage of its email servers that left millions of Outlook users without access to their mailboxes starting Thursday in some cases for more than 18 hours.

“We are deeply sorry for the disruption this incident has caused our customers and partners. We know the trust they place in our services and take that responsibility extremely seriously. We are seeing broad recovery and stability across our services,” the company said in the statement shared at 8:40 a.m. Pacific.

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